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In many organizations, diversity of viewpoint is discussed primarily in moral or cultural terms. While those dimensions matter, they are not the whole story. From a product development perspective, diversity of viewpoint is first and foremost an operational advantage. It is a practical mechanism for seeing risks earlier, uncovering unmet needs, and avoiding costly blind spots. Product development is not a linear exercise in correctness. It is a process of discovery under unce

By Christopher Cook 2 min In product development, growth is often treated as a simple equation: more people equals more output. When deadlines slip or ambitions expand, the instinctive response is to add headcount. While this approach feels logical, it is rarely effective. At Lei Systems, we consistently see the opposite: adding people too quickly—or for the wrong reasons—often slows progress rather than accelerating it. The reason is simple but frequently overlooked: people

By Christopher Cook 3 min 2 Add a reaction In product development organizations, there is a familiar and often well-intentioned reflex: when something goes wrong, the most capable person steps in and fixes it. Deadlines loom, customers are waiting, and the pressure to “just get it done” is real. In the short term, this approach can feel efficient. In the long term, it quietly erodes the very capabilities organizations depend on to succeed. At Lei Systems, we advocate a differ

In product development conversations, the word quality  is used constantly—and often imprecisely. It is spoken about as if it were a measurable ingredient, something that could be poured into a product in greater or lesser amounts. But quality is not something you can put in a measuring cup. It is not a single metric, score, or specification. Quality is an experience. This distinction matters, especially for business leaders responsible for defining products, funding developm